We are thrilled to announce that Daruma has been recognized as the Best Customer Experience Innovation Firm in Colorado of 2025 by Evergreen Awards. This prestigious honor highlights Daruma's exceptional dedication to transforming customer relationships and fostering sustainable growth for businesses across industries.

Pioneering a New Era in Customer Retention and Experience

Daruma has set itself apart by focusing on what truly drives long-term success: customer retention. While many companies prioritize acquisition, Daruma understands that maintaining and nurturing existing customer relationships is key to profitability. Their unique approach emphasizes creating frictionless, seamless experiences that ensure customers not only return but become loyal advocates.

Through a blend of AI-driven insights, customer-first strategies, and personalized, hands-on consulting, Daruma helps businesses optimize their customer journeys at every touchpoint, leading to increased customer satisfaction, loyalty, and lifetime value. This focus on retention over acquisition is one of the primary reasons why Daruma has earned this esteemed recognition in 2025.

AI-Driven Solutions for Customer Journey Optimization

Daruma uses cutting-edge AI technology to help businesses fine-tune their customer journeys, providing actionable insights that eliminate pain points and streamline processes. This data-driven approach allows businesses to improve customer experiences in ways that feel both personalized and intuitive, reducing friction and driving repeat purchases.

Their unique ability to combine advanced technology with customer experience optimization has transformed how businesses interact with their customers. The result is not just satisfied customers—but loyal, repeat customers who are more likely to become long-term advocates for the brand.

Reducing Friction for Long-Term Success

A key pillar of Daruma’s success is their commitment to reducing friction throughout the customer journey. Their Customer Effort Audits and Lost Opportunity Assessments provide businesses with the tools they need to identify obstacles preventing customers from having the best experience possible. By removing these barriers, Daruma helps businesses increase satisfaction, retention, and ultimately, revenue.

Daruma’s frictionless approach is not just about improving customer experience—it’s about creating long-term value for businesses by ensuring every customer interaction contributes to lasting loyalty.

Empowering Businesses at the Critical Growth Stage

Daruma is especially focused on helping businesses at the second stage of growth, specifically those generating between $1M–$10M in annual revenue. At this stage, businesses face unique challenges, such as the risk of customer churn and the difficulty of scaling while maintaining profitability. Daruma’s services are tailored to help businesses at this critical juncture, offering strategic leadership, hands-on workshops, and AI-powered solutions that enable them to scale efficiently and sustainably.

Proven Results and Client Success

Daruma’s track record speaks for itself. Businesses working with Daruma have seen significant improvements in customer retention, increased lifetime value, and a reduction in customer acquisition costs.

"Working with Daruma was a game-changer. We learned how to put our customers at the center of everything we do, and the results speak for themselves. Our revenue is growing steadily, and we have confidence in our strategy moving forward."
— Deborah R., Managing Partner of PNM, LLC

"The AI and chatbot system built by Daruma transformed how we connect with customers. The results exceeded expectations—revenue grew significantly, and customer service costs were nearly cut in half."
— E.S., Owner of a Consumer Goods Company

The Visionary Behind Daruma: Brian Pia

Founded by Brian Pia, Daruma’s customer-first approach reflects his extensive experience in solving the customer retention puzzle for businesses of all sizes. With a passion for optimizing customer experiences and a deep understanding of AI technology, Brian’s vision for Daruma is clear: to help businesses not just survive, but thrive by building lasting, profitable relationships with their customers.

Brian’s leadership has been pivotal in shaping Daruma into a trusted partner for businesses looking to create sustainable growth through customer loyalty.

The Daruma Difference

What truly sets Daruma apart from its competitors is its holistic, long-term approach to customer retention. While many firms focus on quick fixes or customer acquisition, Daruma’s comprehensive solutions address the underlying causes of customer churn and provide businesses with the strategies and tools they need to retain customers and optimize their journeys for lasting success.

Through a combination of AI technology, human expertise, and a customer-first philosophy, Daruma is leading the way in driving sustainable growth through customer retention and experience optimization.

For more information about Daruma and how their innovative strategies can help your business grow, visit www.daruma.ai.

Congratulations to Daruma and Brian Pia on being named the Best Customer Experience Innovation Firm in Colorado of 2025! Their exceptional approach to customer retention is setting a new standard in the industry and helping businesses build stronger, more profitable relationships with their customers.